FAQ

​How Do I Place An Order?

You can place an order through our secure shopping cart, using Paypal or a major credit card.  You may also email us to place an order at diane@silverteeusa.com.  

Do You Take Custom Orders?

Yes, we do!   You can choose your own stone or metal, just let us know what you have in mind.  

How Do I Care for My Peg?

The silver pegs should be cleaned with a polishing cloth to remove tarnish.  We will send you one of these with your purchase.   It's a good idea to remove silver jewelry when doing household chores.  Lotions, cosmetics, perfumes, hair spray and hair products will accelerate tarnishing.  There is a reason why generations of women have been getting dressed with jewelry last, as a finishing touch!

Payment and Shipping - FREE SHIPPING in U.S.

You can pay with a  major credit card or through PayPal.  Once the order has been placed and paid in full, we will ship it and email you the tracking confirmation.  For orders shipping within Texas, 8.25% sales tax will automatically be added at checkout.  There is no tax on orders shipping to any other state in the U.S.

​Secure Ordering & Payment Options

Your payment type is secured and protected.

Returns

Each piece of jewelry is hand-crafted with the utmost care, using the finest materials.  If you are somehow dissatisfied with your order, please contact us as soon as possible.  Item must be in original packaging with all cards, boxes, etc. included.  Item must be fully insured and with a Delivery Confirmation (tracking and proof of shipping).  Customer pays return shipping costs.  Item must be returned/exchanged within 7 days of receipt of the item.  We want you to be happy and so far all of our customers have been happy with their purchases.   Custom orders: Final Sale; non-refundable, and non-exchangeable. 

Privacy Policy

This privacy policy applies to information collected through our website and to information collected offline.  We are the sole owners of the information collected on this site.  We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.